MINOX srl

Customer Satisfaction

Dear Customer, First of all we wish to thank you for choosing Minox Srl and its Products. The purpose of this questionnaire is to ensure that our services and products will continue to improve and meet our customers’ needs. Please answer the questions below and provide us with any suggestions that you deem useful for the improvement of our service. We also inform you that the information you provide to us will be used in an aggregate and strictly anonymous form, and wish to thank you in advance for your valuable cooperation.

Commodity sector

Products purchased

Your opinion on our products and services

Indicate on a scale from 1 to 5 your opinion on the services and products provided

5=Excellent, 4=Good, 3=Adequate, 2=Inadequate, 1=Poor

General satisfaction

How do you rate the performance of Minox services and products in general?

Front Office

How do you rate the quality and response time of Minox staff?

Product quality

How do you rate the quality of Minox products?

Fidelity

Do you think you’ll buy Minox products in the future?

Quality, Delivery and Costs

Give priority to the following aspects (1 = very important, 3 = not very important)

Quality

Delivery

Costs

Complaints

If something went wrong, and we sincerely hope that is not the case, how was the problem solved?

5=Excellent, 4=Good, 3=Adequate, 2=Inadequate, 1=Poor

Ease of contact with Minox to report the complaint

Attention given to your complaint

Rapidity in solving the problem by Minox

Tools made available to report the complaint

Please use the space below for any other type of reports or suggestions aimed at improving the services we provide to our customers.

MINOX srl C.da Chianche ZI - Minervino Murge - BT +39 0883 69.43.04 - +39 0883 69.58.74 - Fax +39 0883 69.16.88 info@ilfustino.it

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